Dear Valued Guests,

Thank you for choosing THE OSAKA STATION HOTEL, Autograph Collection.
We sincerely appreciate your continued support.

We have recently discovered that the "Original Pajamas" sold at the hotel and "THE OSAKA STATION HOTEL, Autograph Collection WESTER Mall" online shop have discrepancies between the advertised sizes and the actual product sizes.

We sincerely apologize for any inconvenience caused to customers who purchased the product. Customers wishing to return or exchange the product are kindly requested to contact us at the information below.

THE OSAKA STATION HOTEL takes this matter very seriously. We are committed to improving our management systems and implementing strict measures to prevent such incidents in the future. We kindly ask for your continued trust and support.

[Product in Question]
 Original pajamas

[Sales period and location]
 Monday, September 1, 2025 – Monday, March 16, 2026
 - Inside the hotel
 - "THE OSAKA STATION HOTEL, Autograph Collection WESTER Mall " online shop

[Size discrepancies]
 - Guide size (Guest room pajamas; One size fits all)
   Top — Length: 75 cm / Shoulder width: 60 cm / Sleeve length: 36 cm
   Pants — Length: 88 cm / Inseam: 53 cm
- Actual product size
  Top — Length: 85 cm / Shoulder width: 67 cm / Sleeve length: 39 cm
  Pants — Length: 97 cm / Inseam: 64 cm

[Contact Information]
 THE OSAKA STATION HOTEL, Autograph Collection
 Phone: +81-6-6105-1874
 Hours: 9:00 AM – 5:00 PM

Once again, we extend our deepest apologies and appreciation for your understanding.
Sincerely,