Dear Valued Guests,

Thank you for choosing THE OSAKA STATION HOTEL, Autograph Collection. We sincerely appreciate your continued support.

We regret to inform you that it has been confirmed that Izumi Local Orange Marmalade that had passed the best-before date was served during breakfast at the “SPECIALTY SALON.”

We sincerely apologize for any inconvenience this may have caused our guests.
We have also confirmed the safety of Izumi Local Orange Marmalade with the manufacturer and received a response stating that the marmalade is safe to eat even after the indicated best-before date.
At this time, we have not received any reports of health issues from our guests. However, if you have any concerns regarding your health caused by this matter, please feel free to contact us.

THE OSAKA STATION HOTEL takes this matter very seriously. We are committed to improving our food management systems and implementing strict measures to prevent such incidents in the future. We kindly ask for your continued trust and support.

[Product in Question]
Izumi Local Orange Marmalade

[Provision Period and Location]
February 27, 2026 (Friday) – March 2, 2026 (Monday)
“SPECIALTY SALON”

[Expiration Date of the Product]
February 26, 2026 (Thursday)

[Contact Information]
THE OSAKA STATION HOTEL, Autograph Collection
Phone: +81-6-6105-1874
Hours: 9:00 AM – 5:00 PM

Once again, we extend our deepest apologies and appreciation for your understanding.
Sincerely,
 

THE OSAKA STATION HOTEL, Autograph Collection