We apologize for the system malfunction that occurred on April 1st, 2024 which showed false information of THE OSAKA STATION HOTEL, Autograph Collection as well as started accepting reservations mistakenly. We understand that this has caused a great deal of inconvenience and frustration for you who have booked our hotel through Marriott.com and Marriott Bonvoy App., and we want to express our sincerest apologies for the trouble.

We are conducting a thorough review of our processes and procedures and are taking steps to improve our system and revise correct information accordingly.

For the guests who have booked out hotel, our general manager will contact you directly.
Our opening date and reservation start date have not been confirmed yet. We will announce them at a later date and appreciate your patience and understanding.